Beginning on March 31, 2014, CR&R Environmental Services (CR&R) will assume residential trash collection services for households currently handled by the City. The transition will take approximately eight weeks as CR&R rolls out its service through town.
CR&R will provide automated collection that will require the use of carts instead of cans. In addition, there will be an optional recycling program for residents that choose to separate recyclables at home and arrangements can be made for the collection of curbside bulky items and hazardous waste. Residents will not be billed for CR&R’s service or for the new trash carts.
The cart ordering deadline was January 20, 2014 to allow enough time for CR&R to order the thousands of needed carts and for the manufacturer to ship them. If you missed the deadline for ordering, the default order of one trash cart and one recycle cart (based on the cart size recommendations noted on the map) will be delivered to your household so you will have something to use when the service transition occurs. After the transition is completed (likely mid-May), customers will be able to exchange their carts or add additional carts (at no charge) by contacting CR&R’s customer service department at 866-949-9694 or emailed to firstname.lastname@example.org or email@example.com. The City cannot accept or amend your cart order.
Cart Size Information
- Automated and Semi-Automated Service – For most neighborhoods, CR&R will provide fully automated service. This means a truck will now do the heavy lifting with an automated arm to empty the carts. Some parts of town will receive semi-automated service, meaning a trash collector will need to bring the cart to the truck, where the automated arm will lift the container.
- Pull out service - Residents with disabilities who need assistance placing their carts curbside each week will be provided upon request. (Proof of disability will be required for this free pull out service.) Residents that are not disabled can pay a nominal fee for this pull out service by making arrangements with CR&R.
- Recycling is an optional program that most households decided to participate in. Separating recyclables at home has several benefits for the community (by helping meet state-mandated diversion goals - AB 939) and for the environment now and into the future. Pre-sorted recyclables are cleaner than those mixed with your trash which means more of them can be salvaged and reused. Separating recyclables is an option, not a requirement. All trash will continue to be sorted at a materials recovery facility after collection. For those who did not order a recycling cart and decide later to give it a try, you can contact CR&R to request a recycling cart (free of charge) at any time.