The City installed tablet devices with an application-based technology to connect individuals who are deaf, hard of hearing, or are non-English speaking with City services. According to LP Connect, a division of the Language People, Inc. (Language People) and the Deaf United World Alliance Foundation, Newport Beach has been recognized as the first, LP-certified, Deaf-Friendly City.
The Language People’s proprietary video remote interpreting mobile application provides an on-demand interpretation service. Using a tablet with the Language People’s app, visitors are connected virtually to an interpreter. The interpreter assists the visitor and the City staff by breaking down the communication barrier using American Sign Language (see video below).
This free service is available to visitors during regular business hours at the following City facilities:
- Newport Coast Community Center, 6401 San Joaquin Hills Road;
- OASIS Senior Center, 801 Narcissus Avenue;
- Marina Park, 1600 W. Balboa Boulevard;
- City Hall in the City Clerk’s Office and the Permit Center, 100 Civic Center Drive;
- Central Library, 1000 Avocado Avenue; and
- Mariners Branch Library, 1300 Irvine Avenue.
Credit: Language People