Water Services

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Manage Your Water Service

Start Water Service
Click on this link to use our online request system to start your water service in Newport Beach.  Please have your service address handy as well as the date you would like to start service.  We are not able to take start service requests more than 2 weeks in advance.

Close Water Account
Click on this link to use our online request system to close your water account.  You will need your account number as well as your service address to complete your request.  We require 48 hours notice for all water service account cancelations.

Transfer Water Service
We do not have the ability to transfer water service from one address to another.  To transfer your water service, close your current account (link above), then start water service (link above) at your new address.

Update Billing Information
Click this link to use our online request system to update your billing address information on your current water service account.

General Questions
Have a water service related question? Click this link to submit your question and a customer service representative will get back to you as soon as possible. 

Pay Your Water Bill

Online Bill Pay
Click on this link to enroll for or access the new Online BillPay program. This online account management tool allows you to enroll for email billing and to go paperless. You can pay your bills using a saved payment profile to avoid entering the credit card number each time you make a payment. And you can enroll for or manage your AutoPay preferences. Also pay by telephone (949) 718-1999.

One-Time Payments
To view and pay all of your city accounts by credit card, use the NBID Number found on your billing statement. By checking or unchecking boxes you can pay as many or few accounts as you choose, but only in the amount of the current balance due. Click on underlined accounts for billing details. Also pay by telephone (949) 718-1990.